Privacy Policy

1. Introduction

NICK WOOD Pest Control (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our pest control services, our website, or interact with us in any way.

This policy is in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal data:

Identity Data: Name, title, business or property ownership details.
Contact Data: Address, email, phone number.
Service Details: Information related to pest infestations, property details, and service history.
Financial Data: Payment details, invoices, and billing history.
Technical Data: IP address, browser type, and website interactions if you use our online services.
Marketing Preferences: Your preferences for receiving updates, offers, or service reminders.

3. How We Collect Your Data

We collect data in the following ways:

Direct interactions: When you request a pest control service, fill out an online form, or contact us by phone, email, or in person.
Automated technologies: When you visit our website (via cookies and analytics tools).
Third parties: Such as referral partners, review platforms, and payment processors.

4. How We Use Your Data

We use your personal data to:

Provide pest control services, including site visits, inspections, and treatments.
Process payments and issue invoices.
Schedule and confirm appointments and send service reminders.
Communicate service updates, follow-up inspections, or customer support queries.
Comply with legal obligations (e.g., health and safety regulations).
Improve our services through feedback and customer interactions.
Send marketing communications (only if you have opted in).

5. Legal Basis for Processing

We process your data based on:

Contractual necessity: To provide pest control services and manage bookings.
Legal obligations: For tax, regulatory, and compliance purposes.
Legitimate interests: To improve our services and customer experience.
Consent: When sending marketing communications (you can withdraw at any time).

6. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share it with:

Pest control technicians (our employees or contractors) to carry out services.
Service providers (e.g., payment processors, IT support, CRM software providers).
Regulatory authorities (if required by law, e.g., for health and safety reporting).
Insurance providers (if necessary for claims related to pest control services).

7. Data Retention

We keep your personal data only for as long as necessary, considering:

Service history records (typically 6 years for legal compliance).
Financial transaction records (retained for tax and accounting purposes).
Marketing preferences (until you withdraw consent).

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Under the UK GDPR, you have the right to:
✅ Request access to your data.
✅ Request corrections if your data is inaccurate.
✅ Request deletion of your data (subject to legal retention rules).
✅ Restrict or object to processing of your data.
✅ Request data portability (for data you provided to us).
✅ Withdraw consent for marketing communications.

To exercise your rights, contact us at nickspestcontrol03@gmail.com.

9. Data Security

We use appropriate technical and organisational measures to keep your data safe, including:

Secure storage systems for customer records.
Encrypted payment processing for financial transactions.
Access control measures to prevent unauthorized access to data.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies and Tracking Technologies

Our website may use cookies to improve functionality, track analytics, and personalize user experience. You can control cookie settings through your browser.